Contained below is some additional info on our policies, what to expect and what happens if you cancel. If you have any other questions – check out our page on What to Bring, our FAQ’s or give us a call at 604.929.2268.
What is Provided
All kayak rentals include paddle, PFD, whistle, spray skirt, bailing device and 15m of heaving line.
All stand up paddleboard rentals include paddle, PFD and a leash.
All surfski rentals include paddle, PFD and a leg leash.
Additional equipment can be rented or provided upon request.
Due to the high volume that our facility handles, it is highly recommended that you reserve your kayak, surfski or stand up paddleboard ahead of time.
To reserve, we require a full name, phone number and credit card number. Please call us at 604-929-2268 to book and inquire.
Two adults aged 19 and over are permitted to rent kayaks without any restrictions. Solo paddlers must explain and/or demonstrate a solo capsize and recovery in order to rent a boat and paddle unaccompanied.
Children are permitted in our kayaks but must be accompanied by an adult. There must be one or more adult for each child under the age of 16. Based on age and size, children may be required to go in a double kayak with an adult.
While stand up paddleboarding, PFD’s and a leash must be worn at all times on the water.
Adults aged 19 and over are permitted to rent stand up paddleboards without any restrictions. Only one adult is permitted per stand up paddleboard. Children aged 15 and under who are at least 5ft tall can go on the water on their own board as long as an adult is on the water with them. Children under 5ft tall must be on a board with an adult. 16, 17 and 18 year olds can go on the water alone if they provide a signed parental consent form.
Two adults aged 19 and over are permitted to rent surfskis without any restrictions. Solo paddlers must explain and/or demonstrate a proper remount in order to rent a boat and paddle unaccompanied.
Please call us at 604-929-2268 to clarify any restrictions to avoid disappointment.
When to Arrive
Once you’ve reserved your boats or boards, plan to arrive no less than 45 minutes before your reservation time as parking in Deep Cove is free but limited. Please try to car pool, cycle or take public transport, for the environment’s sake but also for everyone’s sanity. If you have no other option other than driving, please arrive extra early to find parking, especially on busy summer days.
All paddlers must sign a waiver prior to renting from us. Anyone under the age of 19 must have a Parental Consent Form signed by a parent or legal guardian.
If you want to save time on check in, our regular waiver forms can be found by clicking here, and our parental consent forms here.
Rentals Reservation Cancellation Policy
If you need to cancel please let us know as soon as possible so we can give your spot to somebody else. We do try to be accommodating so please call us if your plans change last minute.
If you are hoping to get a refund please refer to the cancellation windows below:
Rentals: 24 hours notice is required to cancel a regular reservation. There is a $15 cancellation fee per boat per day for less than 24 hours’ notice. Your rental period begins from the start time of your reservation.
Overnight Rentals: require 48 hours notice for cancellation otherwise the same charge of $15 per boat per day will apply.
Tours: 48 hours notice for a full refund – within 48 hours, no refund
Single-Day Lessons: 7 days notice for a full refund – 48 hours notice to reschedule to another date where possible.
Multi-Day Lessons: 14 days notice for a full refund – 7 days notice to reschedule to another date where possible.
Kids Camps: 14 days notice for a full refund – 7 days notice to reschedule to another date where possible.
Private Kids Camps (Pods): 28 days notice for a full refund (depending)